Guiding principles for undertaking a quality of care review
Quality of care review guidance
The guiding principles identify the underpinning approach and ethos when undertaking a QoC review, so that teams and organisations are supported to understand the level of care assurance they have across complex healthcare systems.
Principle 1
Use existing national frameworks to underpin process
Utilise the Quality Management System (QMS) as part of the EiC framework and HIS quality assurance framework
Consider what high-quality, safe and person-centred care looks like and how this can be evaluated
Understand a system’s ability to reliably deliver high quality care
Identify where additional support may be required
Principle 2
Be curious - Seek to discover and understand
Ask questions for which you have no answers
Consider qualitative and quantitative data, including information from CAV
Value professional judgement - capture what you see, hear and feel when entering a clinical area
Involve staff and those in receipt of care
Principle 3
Develop a new understanding of the system
Understand the whole system and all contributing factors
Analyse available information through triangulation
Sense check your new understanding
Identify key themes – areas of good practice and areas for improvement
Principle 4
Identify learning and potential improvement
Identify and share learning – with the team and the wider system
Target improvement support
Plan to address systemic barriers
Celebrate good practice